Hoxo Refund and Returns Policy

Our Commitment

At HOXO, we value your trust and want you to love every piece you purchase. If for any reason you are not fully satisfied with your order, our return and refund policy is here to ensure a smooth and fair process for both local and international customers.

 

Return Window

You may request a return or exchange within 14 days of receiving your order. Items returned after this period may not be eligible for a refund.

 

Eligibility

To qualify for a return, items must be:

• Unworn, unwashed, and in their original condition.
• Returned with original packaging, labels, and tags attached.
• Accompanied by proof of purchase (order confirmation or receipt).

 

Non-returnable items

Due to hygiene and safety reasons, we do not accept returns on:

• Intimate apparel
• Accessories such as earrings
• Final sale or clearance items

 

International Orders

We proudly ship worldwide. However, please note:

• Customs & Taxes Customs duties and import taxes are the responsibility of the buyer and are non-refundable.
• Return Shipping Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by us.
• Recommended Practice We advise using a trackable courier service, as we cannot guarantee receipt of items lost in transit.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be issued to your original payment method within 7–10 business days.

 

Important Notes

• Refunds do not include original shipping costs, customs duties, or international fees paid at checkout.
• Processing times may vary depending on your bank or payment provider.

 

Exchanges

Need a different size or style? We are happy to offer exchanges on eligible items if stock is available.

 

How to Request an Exchange

Please contact our team before returning your item to confirm availability of the replacement.

 

Damaged or Incorrect Items

If you receive a defective or incorrect item, please email us within 7 days of delivery with photos of the issue.

 

Our Responsibility

We will cover return shipping costs and arrange a replacement or full refund.

 

How to Start a Return

1. Email our customer care team at EMAIL with your order number and reason for return.
2. Our team will provide instructions and a return address.
3. Pack your item securely and send it back using a trackable service.

 

Contact Us

For any questions about your order, returns, or exchanges, please reach out to us at:

 

Email

customers@shophoxo.com