At HOXO, we are committed to delivering premium-quality products and exceptional customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
We accept returns for eligible items within 7 calendar days from the date your order is delivered.
To qualify for a return, the item must:
HOXO reserves the right to refuse returns that do not meet these requirements.
The following items are not eligible for return, exchange, or refund:
For hygiene, authentication, and inventory-control reasons:
Any garment returned with removed, detached, torn, cut, damaged, defaced, replaced, altered, or missing HOXO paper tags, swing tags, woven labels, care labels, or branded identifiers will not qualify for a refund, exchange, store credit, or return approval.
Once a HOXO tag has been removed or damaged, the item is considered accepted by the customer and no longer eligible for return.
To initiate a return:
1. Contact our Customer Care Team at customer@shophoxo.com within 7 days of delivery.
2. Include:
Order number
Full name
Contact information
Reason for return
Clear photographs of the item and tags
3. Wait for the return authorization from HOXO before shipping any item back.
Unauthorized returns may be rejected and returned to the sender.
We accept returns for eligible items within 7 calendar days from the date your order is delivered.
To qualify for a return, the item must:
HOXO reserves the right to refuse returns that do not meet these requirements.
We accept returns for eligible items within 7 calendar days from the date your order is delivered.
To qualify for a return, the item must:
HOXO reserves the right to refuse returns that do not meet these requirements.
